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Computer Pick-up and Drop-off Policy

5K's computer pick-up and drop-off policy generally applies to the greater New Haven and Hartford areas. Please contact us for availability of the service if you live outside of these areas. 5K promises to fix your computer in the timeliest manner possible and NEVER pad repair times to add charges. 5K would also like to assure all of its customers that we will only ever install such software as is necessary in the removal or prevention of viruses and malware, and 5K will NEVER install anything malicious, nor will we ever install anything that collects personal data.

FREE Initial Consultation

5K offers all new customers a FREE 15 minute initial consultation to determine costs and procedures. 5K will send a representative to your business or home to conduct the consultation and take the computer for repair if necessary.

Custom Build Policy

5K guarantees that all custom builds will work within the specifications of the hardware and software installed. Any and all defects deemed by 5K to be the fault of 5K, or the hardware installed by 5K, will be replaced at no cost. Any attempts by anyone other than 5K to repair the custom build will constitute a void of any and all warranties.

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